Privacy Policy
Last updated: 1 September 2026
EvacNow respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, request a quote or use our services.
1. Information we collect
We may collect personal information including:
- Your name, business name and job title
- Your email address and telephone number
- Your billing and business address
- Property names, addresses and site contact details
- Information provided through our website forms, emails or telephone conversations
- Floor plans, photographs, existing evacuation diagrams and other site information supplied for a project
- Payment, transaction and invoice information
- Technical information about your use of our website, such as your IP address, browser type, device information and pages visited
Please avoid providing personal or sensitive information that is not required for us to complete your enquiry or project.
2. How we collect information
We generally collect information directly from you when you:
- Submit an enquiry or quote request
- Place an order
- Communicate with us by email, telephone or through our website
- Provide documents, plans, photographs or other project information
- Make a payment
- Subscribe to or respond to our marketing communications
We may also receive information from someone acting on your behalf, such as a property manager, builder, fire services provider, consultant or another authorised representative.
Our website may automatically collect limited technical information through cookies, analytics tools and similar technologies.
3. How we use your information
We may use your information to:
- Respond to enquiries and prepare quotes
- Assess site requirements
- Prepare, revise and deliver evacuation diagrams and related services
- Communicate with you about a project
- Process payments and maintain accounting records
- Provide customer support
- Improve our website, services and business processes
- Send relevant service updates or marketing communications where permitted
- Meet our legal, insurance and record-keeping obligations
- Prevent fraud, misuse or security incidents
You may ask us to stop sending marketing communications at any time.
4. Disclosure of information
We may disclose personal information when reasonably necessary to:
- Contractors or service providers assisting us with printing, installation, website hosting, software, payment processing, accounting, email delivery or data storage
- Your authorised representatives or other parties involved in completing the project
- Professional advisers, insurers or government authorities
- Other parties where required or authorised by law
- A purchaser or adviser in connection with a proposed sale or restructuring of the business
We do not sell or rent personal information to third parties.
Some service providers may store or process information outside Australia. The location may vary depending on the systems and providers used.
5. Payment information
Payments may be processed through third-party payment providers. EvacNow does not generally store complete credit or debit card details. Payment providers handle this information under their own privacy policies and security practices.
6. Cookies and website analytics
Our website may use cookies and analytics services to understand how visitors use the website, improve its performance and measure marketing activity.
You can restrict or disable cookies through your browser settings. Doing so may affect how some parts of the website operate.
7. Storage and security
We take reasonable steps to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure.
Information may be stored in electronic systems, cloud services, email accounts, accounting software and secure physical records. However, no method of internet transmission or electronic storage is completely secure.
We retain information only for as long as reasonably required for business, legal, taxation, insurance and record-keeping purposes. Information that is no longer required may be securely deleted or de-identified where appropriate.
8. Accessing or correcting your information
You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to verify your identity before processing your request. In limited circumstances, access may be refused where permitted by law. If this occurs, we will explain the reason where appropriate.
9. Privacy concerns and complaints
If you have a question or concern about how your personal information has been handled, please contact EvacNow through the contact details or enquiry form available on our website:
Website: https://evacnow.com.au/
Please provide enough information for us to understand and investigate your concern. We will aim to acknowledge and respond to privacy complaints within a reasonable period.
If you are not satisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
10. Third-party websites
Our website may include links to websites operated by other organisations. EvacNow is not responsible for the privacy practices or content of third-party websites. You should review their privacy policies before providing personal information.
11. Changes to this policy
We may update this Privacy Policy when our services, systems or legal obligations change. The current version will be published on our website with its latest revision date.
12. Contact us
For privacy enquiries, access requests or complaints, please contact EvacNow through the contact page at:
